Shipping & Returns

What is the return policy for RNWY™?

Since RNWY is a dietary supplement, we maintain a strict health code and cannot accept returns on all items. See the list below for RNWY product’s return policy:

• RNWY  

• Accessories - All accessories and merchandise are final sale unless stated otherwise on our website.

• Gifted Products - All gifted items, including gift cards or products redeemed through our loyalty programs or at an onsite event, are ineligible for return.

To initiate your return for return-eligible items, please contact us at hi@RNWY.life.

Please note: Returned products must be received in their original packaging, unopened, or they will not be accepted for a refund. The customer is responsible for the return shipping cost and a $6 processing fee.

For international returns, the customer is responsible for obtaining their return shipping label and associated costs.

Once your returned package arrives at our warehouse, please allow 10-15 days for our team to process your return and issue a refund or store credit.

Refunds:

We'll inform you as soon as we receive your return, and you'll receive a refund via your original payment method, minus the $6 processing fee and return shipping cost if you utilize our pre-paid label. Please keep in mind that it may take some time for your bank or credit card company to process and reflect the refund.

We're here to assist you with any inquiries regarding your return. Please contact us at hi@RNWY.life!